You can read our Delivery Policy here

Index of questions:

• What shipping options are available to me?
• If I place an order with B2B CCTV (UK), will it all be dispatched together or in bits and pieces?
• Can you ship my order to my work address?
• Where do you deliver orders for PayPal customers?
• Afrer 2 days, yet your site still shows order as “Processing”, when am I likely to receive my order?
• If I am not home when the couriers try and deliver my order what happens to it?
• My order has been awaiting dispatch for over three days now, what should I do?
• If I place an order over the weekend when can I expect to receive it?
• Once my order has been dispatched, can I request it to be redirected somewhere else?
• Can you specify a timed delivery?
• If I place an order and something is out of stock what happens to the rest of my order?
• When do you take payment for my order?
• I have just received my order but there is no VAT Invoice?
• What happens, if I am unable to check the contents of my goods at point of delivery?
• I have been sent the wrong item, how do I report this?
• I received an order confirmation but my order has now been converted to a quote, why is this?
• What happens, if my order is dispatched and I cannot take receipt of it, for reasons beyond my control?
• Can I have my order left at my neighbours?
• What happens if I receive my order and it is damaged, or there are items missing?
• What happens if the courier confirms that they have lost my parcel?
• What happens, if I don’t receive my order and I placed it on a 2 Day delivery?

Q. What shipping options are available to me?
A. Depending on your location we can generally ship to you next 2 working days. If you are ordering from the North of Scotland then your order could take up to 3 working days.

Q. If I place an order with B2B CCTV (UK), will it all be dispatched together or in bits and pieces?
A. Any order that you place with us will be dispatched together. If you are in need of an item before others on the same order then you should separate the order. Only when all items are in stock, we will despatch your order.

Q. Can you ship my order to my work address?
A. When you place your first 2 orders with us, we can only ship them to your credit card billing address, i.e. the address that your bank has you registered at. You will not be able to change or alert your delivery address nor redirect delivery to another address. On your third and subsequent orders you can specify an alternative address. By specifying an alternative address it may delay your order by 24 hours due to the security checks that we need to perform before despatching your order.

Q. Where do you deliver orders for PayPal customers?
PayPal customers will have their orders delivered only to a 'Confirmed Address' with PayPal and that delivery can only be made to that address. We therefore recommend, that you confirm your address with PayPal prior to making your order. You will not be able to change or alert delivery address.

Q. Afrer 2 days, yet your site still shows order as “Processing”, when am I likely to receive my order?A. If you place your order on a Monday (before 3:00pm) our obligation is to get the order to you by the Wednesday providing that all items are in stock, cleared funds have been received in full for the order and all security checks have been completed. If on the Tuesday your order still states “Processing” then we will simply ship it on a next day service so that you will still receive your order on time.

Q. If I am not home when the couriers try and deliver my order what happens to it?
A. If no one is home to accept your order then you will be left a calling card and the goods will be returned to your local depot. You may contact the couriers to arrange a suitable redelivery date or alternatively, it may be possible to pick up the order from your local depot (please confirm this with the courier first). A photo ID and address confirmation will be required on request.

Q. My order has been awaiting dispatch for over three days now, what should I do?
A. Most likely, we already tried to contact you. There may be a problem with one or more of the items on your order. Please contact us as soon as possible and we will investigate any hold up with the order and advise you on the best way to rectify the issue.

Q. If I place an order over the weekend when can I expect to receive it?
A. If you place it on a next day service then you can expect to receive it the following Wednesday. If you place it on a 5 day service you can expect to receive it on Thursday.

Q. Once my order has been dispatched, can I request it to be redirected somewhere else?
A. Assuming that it is not your first order then yes, you may request your goods to be redirected to an alternate shipping address. In order to arrange the redirection, please contact us. Please note, that a charge may be applied for this service.

Q. Can you specify a timed delivery?
A. Unfortunately, we have no control over delivery couriers and cannot currently specify a timed delivery. All orders are usually delivered between 9am-6pm Mon-Fri. However, you may contact the couriers once the order has been dispatched and ask them for an approximate delivery time, but there are no guarantees.

Q. If I place an order and something is out of stock what happens to the rest of my order?
A. If something is out of stock on your order, then we will try to contact you first and ask for instructions. In general, the best solution is to remove the out of stock item(s) off the order so, the rest of the order can be dispatched forthwith or alternatively, you may choose to wait for all of the items to arrive in stock before the order is dispatched.

Q. When do you take payment for my order?
A. We do not charge debit/credit cards until the stock is confirmed and allocated. Your order will only be processed once authorisation of your credit/debit card has been properly received.

Q. I have just received my order but there is no VAT Invoice?
A. We are a very green-oriented company. No paper invoices are issued to customers. You can view and print all invoices from your account online. Just click on My Account, Orders, and then click above to view or print the invoices online. You must login first with your username and password.

Q. What happens, if I am unable to check the contents of my goods at point of delivery?
A. If you are unable to check the contents of the package at time of delivery please sign for the goods as “UNCHECKED”. Failure to do so may affect any warranty claims that you make thereafter.

Q. I have been sent the wrong item, how do I report this?
A. In the rare event that you have been sent the incorrect item, then please use our returns online service to report this discrepancy to us. We will check our stock and CCTV footage from our packing desks and contact you back with instructions. On receipt of your RMA request, we will issue you with an RMA number to return the wrong item back to us. The RMA will be given special priority and you can expect to receive the correct item within 48 hours of its return to B2B CCTV (UK). We will cover all delivery charges.

Q. I received an order confirmation but my order has now been converted to a quote, why is this?
A. The order may have been converted to a quote for one of the following reasons:

• Incorrect billing address supplied
• Payment Declined / Incorrect card details supplied
• No fax authorisation to ship to alternate address
• Items out of stock / discontinued

Q. What happens, if my order is dispatched and I cannot take receipt of it, for reasons beyond my control?
A. The couriers will hold the goods for up to five days before returning the goods back to us. If you are able to contact either B2B CCTV (UK) or the couriers, arrangements can be made, for the order to be held at your local depot until you are available to collect.

Q. Can I have my order left at my neighbours?
A. As long as this is not your first or second order, then this is possible.

Q. What happens if I receive my order and it is damaged, or there are items missing?
A. This must be reported to B2B CCTV (UK) as soon as possible and we will take the appropriate action. If any items are missing, we will check the CCTV footage from our packing desks and will contact you back with instructions.

Q. What happens if the courier confirms that they have lost my parcel?
A. This must be reported to us straight away. We can then take this matter up with the Couriers, so that they can investigate this matter.

Q. What happens, if I don’t receive my order and I placed it on a 2 Day delivery?
A. If your order is not received on a 2 Day Delivery, you must report this to us and we will investigate the reason for this with the couriers.

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